Chromebook Support and Repair Policy

  • Students are required to bring their Chromebook and charger to school, fully charged, each day.
    • Failure to do so may result in disciplinary action
  • Loaners will not be provided for students unless:
    • A Chromebook is essential to completing time-sensitive academic activities of the day
    • AND a note is provided from a teacher

Where to go for Chromebook Support

  • Students should go to the Dean's office.
    • Only the dean's office can provide loaner equipment. The IT office will not loan out Chromebooks, styluses, or chargers to students.
    • The Dean's office can send damaged Chromebooks to the IT office for evaluation.
      • The IT office is responsible for repairing the Chromebooks.

Lost or Damaged Chromebook Replacement

Items that are lost or damaged can be replaced at the Dean's Office. Items lost may result in a financial charge. Items damaged are subject to evaluation. Defective items at no fault of the student will be replaced free of charge.

Cost of Replacement Items

  • Replacement Stylus - $30
  • Repalcement Charger - $30
  • Replacement Device - $300


Basic Chromebook Troubleshooting 

First Steps

The Chromebook is mainly web-based, and the following will resolve most issues.

Clear the browsing cache and relaunch the Chrome browser. If the first step doesn’t resolve the issue, go on to step two.
Shut down and restart the Chromebook (this will also apply important updates that may resolve the issue). If the second step doesn’t resolve the issue, go on to step three.
Remove the student profile from the Chromebook and then re-add it.


Next Steps

The last step is to perform a device powerwash, also known as a full reset. This will factory reset your device and repair all software-related problems. If a power wash does not resolve your issue, your device may need to be seen by the IT Department. Please report to the Deans's Office so you can receive a loaner and your device can be repaired.


If the above steps do not resolve the issue, try exploring the following resources that provide more in-depth troubleshooting and how-to tips.

Chromebook Help Center (Google’s official site for Chromebook assistance)
Chromebook Simulator (Official how-to guides for Chromebooks)