FAQ

Student Technology Services
Student Technology Services now has it's own portal for assisting students with Chromebooks and Classroom technology, available online. Access the N...
Fri, 25 Sep, 2020 at 1:43 PM
How to Submit a Tech Support Request
How to Submit a Tech Support Request by Email You can always create a Tech support request, or ask a question via email. ll support email should be sent...
Tue, 13 Oct, 2020 at 11:26 AM
Troubleshooting Home Network Issues
When teaching working or learning from home, your internet bandwidth may be stretched thin and could result in less reliable connectivity than you usually e...
Fri, 16 Oct, 2020 at 11:34 AM
Using CleanWipe to Uninstall Your Old Anti-Virus
Upgrading your antivirus protection is important not just for the security of your own device and files, but for the security of the School's Network. T...
Wed, 9 Dec, 2020 at 11:40 AM
Install the New Anti-Virus Agent
The new Anti-Virus manager is easy to get running and can be enabled using the one-click installer. The installer is available for download at the bottom ...
Wed, 9 Dec, 2020 at 11:46 AM
File Conversions Service
For converting files of all types, it is recommended that you use http://cloudconvert.com/ CloudConvert is your Swiss army knife for file conversions. W...
Tue, 27 Jul, 2021 at 12:05 PM
Onboarding Checklist for New Employees
The following is a list of links related to common tasks and frequently asked questions we would like to bring to the attention of all of our new faculty an...
Wed, 3 Jul, 2024 at 12:07 PM
Using Wireless Networks at The Prep
Wireless Networks (Wi-Fi) is essential to operating in a school environment. The networks at The Prep are set up and tailored to our school's needs, as ...
Wed, 18 Aug, 2021 at 11:37 AM
Kelly Design Lab iMacs
Deep Freeze The iMac computers in the Kelly Design Lab are equipped with Faronics Deep Freeze anti-vandalism software and one universal student account. ...
Fri, 10 Feb, 2023 at 12:49 PM
Tips to identify and deal with suspicious emails
All emails from external senders are tagged with [*EXTERNAL*] in the Subject field to assist you with recognizing outside emails. Check the Sender's E...
Fri, 18 Aug, 2023 at 10:45 AM